❓ What kinds of companies do you work with?

I partner mainly with startups and scale-ups in SaaS, tech, e-commerce, energy and more — companies growing fast but struggling with customer support structure.

 

❓ Do you replace my existing support team?

No. I build on what you already have. Sometimes that means setting up a brand-new team, other times it’s about fixing broken workflows, optimizing tools, or coaching leaders.

 

❓ How quickly can we see results?

Most clients see visible improvements in 4-6 weeks. Backlog reductions, improved CSAT, or cleaner reporting often happen within the first sprint.

 

❓ What’s your approach compared to other consultants?

I don’t just deliver a report. I diagnose and fix side by side with your team. You’ll walk away with working processes, dashboards, and trained people not just slides.
Basically you have another team member 👋🏼 

 

❓ How do you price your services?

I typically work on a project basis (4–8 week sprints) or ongoing advisory. Pricing depends on scope, but always starts with a free 30-min Support Review call to scope your needs.

 

❓ Do you also manage vendors/BPOs?

YES!  I’ve onboarded and restructured global vendors across Europe, India, and North America. I help you get quality, cost control, and scale without vendor chaos.

 

❓ What if I only need help with one area (e.g. dashboards or training)?

That’s fine. You can book me for standalone services like KPI cleanup, QA setup, or enablement — or for full-scale support design.

 

❓ How do we get started?

Book a free 30-min Support Review. We’ll look at your current setup, tools, and top 2–3 challenges. You’ll leave the call with a clear first recommendation.

Missed your questions? Please share them via the Support Form below and I answer within 24 hours.