KPI Dashboards Leaders Actually Use
Dashboards should make decisions easier, not harder.
Here are the four pillars every support dashboard needs to cover.
The Problem: Too Much Data, Too Little Clarity
Most support dashboards fail because they track too much and say too little.
The key is to focus on 5–7 high-impact KPIs (FCR, backlog, CSAT, cost-to-serve, QA) that show efficiency, quality, and customer trust.
Dashboards only stick when they’re simple, actionable, and built where leaders already work — with one source of truth, real-time and trend views, and segmented insights for execs vs. managers.
Less noise, more clarity. Dashboards become a weekly playbook, not a forgotten report.
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