Support Team Setup That Scales
When you’re growing fast, support can feel like a moving target.
One moment you’re hiring agents, the next you’re knee-deep in tools, processes, and customer complaints. Without a foundation, teams end up reacting instead of scaling.
Setting up your support team
The Problem: Growing Fast Without Structure
❌ Overloaded agents, no visibility, leadership unsure if support is a cost or growth driver.
My Approach: Clear, Cohesive, Customer-First
⚡ I design roles, metrics, and processes that scale — then build them side-by-side with your team.
Why It Works &
For Who
✅ Not just advice — execution. Perfect for founders, CX leads, or scale-ups needing clarity fast.
The Problem: Growing Fast Without Structure
Too often, support is left for “later.” That’s when you see:
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Overloaded agents and inconsistent answers
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No visibility into what’s working (or failing)
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Metrics without accountability
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Leadership unsure if support is a cost or growth driver
Without structure, chaos compounds.
My Approach: Clear, Cohesive, Customer-First
I help you build a setup that works today and adapts tomorrow. My method blends clarity, performance, and ownership — shaped by years leading global teams.
What I deliver:
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Role design & hiring plans that match real needs
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Tiered team structures based on customer segments
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Metrics balancing efficiency + quality + outcomes
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Onboarding frameworks for speed and retention
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Training content tied to your tools and tone
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QA and coaching systems for consistency
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Team rituals that build ownership & prevent burnout
Why It Works & Who It’s For
I don’t just hand over slides.
You get a partner who builds with you, not just advises. Most consultants diagnose.
👉 I stay to fix. That’s why the changes stick.
Use Case: Scaling with Clarity at Telus
“We had the basics in place, but lacked consistency and ownership.
Corina helped us reset how we operated — with structure, coaching, and KPIs that finally made sense.”
— Sebastian, Team Lead at Telus
Who It’s For:
This service is ideal for:
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Founders/COOs launching support from zero
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CX leaders inheriting a messy team
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Tech scale-ups adding structure before expansion
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Startups moving from one generalist → full team