1. Support Team Setup

From zero to live support org — vendors, playbooks, QA, and knowledge base.


Time-to-Impact:
6 - 8 Weeks 

2. Agent Enablement 

Hiring, onboarding, and training systems that stick — keeping agents confident and consistent.

Time-to-Impact:
8-10 Weeks 

3. KPI Cleanup & Dashboard Design

Cut through noise: focus on 5–7 metrics and dashboards leaders actually use.

Time-to-Impact:
6 - 10 Weeks 

4. Process Audit & Workflow Fixes

Find and remove bottlenecks : SLAs, handoffs, and escalations - for smoother scaling.


Time-to-Impact:
8 - 12 Weeks